FAQ
FAQ – Your Jewelry Questions, Answered!
1. What materials do you use?
We use high-quality materials like gold-plated brass, stainless steel, and hypoallergenic metals. Each item’s description includes specific details.
2. Do you ship internationally?
Currently, we only ship within India, but we’re hoping to expand soon!
3. How long will my order take?
Processing takes 1–3 business days. Shipping usually takes 3–7 business days depending on your location.
4. Can I return or exchange an item?
Yes! We accept returns on unworn items within 3 days of delivery. Please contact us to start a return. Video is required.
5. Do you offer custom or personalized pieces?
Not at the moment, but we’re exploring custom options in the future. Feel free to message us with ideas!
6. How should I care for my jewelry?
Avoid water, perfumes, and lotions. Store your pieces in a soft pouch or box when not in use.
7. Is your jewelry waterproof or tarnish-resistant?
Some pieces are more resistant than others. Please check the product descriptions for specific care info.
8. Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we’ll do our best! Email us as soon as possible.
9. Do you restock sold-out items?
Yes! Popular items are restocked regularly. Follow us on social media or sign up for restock alerts.
10. Is gift packaging available?
Yes, it is.
11. Where can I contact you?
You can email us at supportbellorajewels@gmail.com or send a message on Instagram @Bellorajewels. We’ll reply within 24–48 hours.